SHIPPING POLICY

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Shipping Rates: Shipping costs are calculated based on the weight of the items and your location. You will see the shipping cost at checkout.

Delivery Time: Delivery times vary based on your location. Standard shipping typically takes [5-10 business days], while expedited options may be available.

Tracking: Once your order is shipped, you will receive a tracking number to monitor your shipment.

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RETURN & EXCHANGE POLICY

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Return Eligibility: Items may be returned within [30 days] of receipt if they are unused, in their original packaging, and in the same condition as when you received them.

Return Process: To return an item, please contact our customer service team at [naturepon@outlook.com] to request a return authorization. We will provide you with instructions on how to return the item.

Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow [5-7 business days] for the refund to appear in your account.

Exchanges: If you would like to exchange an item, please follow the same process as for returns and indicate the desired item for exchange.